HRA to Councilmember Tom Duane

NEW YORK, N.Y 10013


September 22, 1997

Honorable Thomas K. Duane
New York City Council
3rd District Office

275 7th Avenue-12 Floor
New York, New York 10001

Dear Councilmember Duane:

Mayor Giuliani asked me to respond to your letter dated August 28, 1997, regarding the City’s contracted medical facility, Health Services Systems (HS Systems).

The New York City Human Resources Administration (HRA) has been working very closely with HS Systems on an ongoing basis to ensure that community concerns about the operation of this facility are addressed.

In fact, HS Systems, a long term tenant in a privately-owned building at 322 West 45th Street and 321 West 44th Street, has taken several actions to rectify the concerns which were raised previously by your office, the Community Board and the Block Association. Those actions were outlined as recently as August 1, 1997 in a letter to Pamela Frederick, Chair of Community Board #4 from Yvonne Jones, President of HS Systems. A copy is attached for your review.

I would like to point out some of the many actions HS Systems, in conjunction with HRA, has taken in response to community concern:

  • HS Systems is providing security personnel to maintain order, provide crowd control, and limit loitering;
  • HS Systems has adjusted its hours of operation so clients are seen during the morning weekday hours only;
  • Appointment letters have been revised to indicate that clients should limit the number of people who accompany them to minimize crowds;
  • HS Systems has an indoor waiting area for clients;
  • HS Systems has posted signs about loitering and parking;
  • The landlord has installed lighting in the entrance;
  • HS Systems is currently in discussion with the landlord about the use of the delivery entrance on 44th Street to divert some of the traffic. However, the entrance is currently used for garbage storage and thus would not be suitable at this time as an alternative entrance;
  • HS Systems has asked the local police precinct to send out patrols;
  • HS Systems has supplied a maintenance crew to sweep and wash the sidewalk in front of the entrance several times a day; and
  • HS Systems’ President and staff monitor the area.

As HRA carries out its mandate of service to its clients, we remain committed to working with all segments of the community in pursuit of a better New York City. To that end, an HRA Borough Coordinator attended a Community Board #4 District Service Cabinet meeting to discuss future work on this issue with the Board’s Quality of Life Committee. We look forward to our continued work with the community in resolution of all concerns.

Lilliam Barrios-Paoli

cc: Mayor’s Correspondence Unit
HS Systems